I thought Better is a direct lender, not a broker

What a broker does is sell your loan application to another lender. We don’t do that.

As a direct lender, we process your application, underwrite, close, and fund your loan. We access the capital markets to find you the lowest rate possible and match you to the investor who best matches your loan profile. We take 100% responsibility for the entire process, including making sure the transfer to your permanent servicer goes smoothly.

Our goal is to provide full transparency. You can always ask your loan officer about your loan’s permanent servicer, or email servicing_inquiries@better.com.