Frequently asked questions

How will my loan be serviced after closing?

Better Mortgage will service your loan after it closes. During this time, payment administration and collection will be handled by our sub-servicing partner, called ServBank.

At some point, we might transfer your loan to a permanent servicer. We have a large roster of reputable servicers and mortgage investors including major US banks, government-sponsored entities, publicly-traded mortgage companies, and specialized servicing firms. We collect third-party reviews and survey our borrowers post-transfer to ensure the permanent servicers are quality partners.

ServBank will notify you if and when your loan is being transferred. In the event your loan is not transferred you will continue to make payments to ServBank.

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