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  • Better
  • Apply now
    Purchase rates
    Affordability calculator
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    Rent vs buy calculator
    Find an agent
    VA loans
    Learning center
  • Apply Now
    Refinance rates
    Cash-out refinance calculator
    Learning Center
  • Apply Now
    Calculate your Cash 💵
    HELOC vs. Cash-out Refinance
    Learning Center
  • Purchase mortgage rates
    Refinance rates
    Refinance cash-out rates
    HELOC rates
    Purchase VA rates
  • Get Insurance
    Title and Closing
    Better Attorney Match
    Learning Center
    Better Agent MatchFor Agents
    Better DuoFor Agents
  • Call us anytime at 415-523-8837
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←Frequently asked questions

What is the role of a servicer, and what is a subservicer?

A mortgage servicer is responsible for the administrative aspects of your loan—everything from customer service to payment processing and quality assurance. As is typical for the industry, Better Mortgage uses a handful of subservicing partners to take on some of these tasks on our behalf.

Related questions

  • Who do I contact if I have questions about my loan after closing?
  • How will my loan be serviced after closing?
  • I thought Better Mortgage is a direct lender, not a broker
  • Will Better Mortgage help me if there are concerns with my transfer?
  • Does this mean I have a new point of contact?
  • How do I set up an account for payments?
  • How do I make my first payment?
  • How long will it take for my credit report to update?
  • Looking for your payment portal?
  • Is Better Mortgage offering any COVID-19 relief to borrowers?
  • I received a postcard asking me to call a toll-free number about an important matter regarding my mortgage with Better. Did Better Mortgage send this?
  • What does escrow mean?