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Frequently asked questions

Will Better Mortgage service my mortgage?

All loans are initially serviced by Better Mortgage in conjunction with our sub-servicing partner, The Money Source (TMS)—which handles payment administration and collection.

Moving forward, we may transfer ownership of your loan to an investor who will provide servicing. We have a large roster of reputable servicers and mortgage investors including major US banks, government-sponsored entities, publicly-traded mortgage companies, and specialized servicing firms. We collect third-party reviews and survey our borrowers post-transfer to ensure the permanent servicers are quality partners.

In the event that your loan is transferred to a new servicer, TMS will send you a notification with details on where to send future payments.