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Frequently asked questions

Can I close electronically or remotely?

In response to COVID-19, we're working alongside federal agencies and partners to help all our customers get home safely. Find out more in our COVID-19 newsroom.

Refinance customers:

While we do not offer full e-closings, we do offer hybrid e-closings for refinance customers who are also using one of our title partners. A hybrid e-closing allows you to e-sign approximately half of your closing documents online and half in person with your notary on closing day. The average appointment time for a hybrid e-closing is about 30 minutes, compared to an hour for a traditional closing.


Hybrid e-closing Traditional closing
E-sign documents Yes, around 70 pages No
Wet-sign documents Yes, around 70 pages Yes, around 140 pages
Meet physically with notary Yes Yes
Average time with notary 30 minutes 60 minutes

Homebuying customers:

Better Mortgage currently offers hybrid e-closings for refinance customers only. However, we’re always here to help answer any questions or concerns around closing. Don’t hesitate to reach out to your closing expert or home advisor for more information or if you have any questions.